Returns & Refunds

This policy applies to orders placed on elepik.com for delivery in Australia.

60-day change-of-mind returns

If you change your mind or select the wrong phone model or colour, you can request a return within 60 calendar days after receiving your order. For these voluntary returns, the item must be unused, undamaged and suitable for resale, with its original packaging and all supplied accessories.

You are responsible for return postage when the item supplied matches your order and the return is for a change of mind or a selection mistake. We do not charge a restocking fee.

Faulty, damaged or incorrect items

If your item is faulty, arrives damaged, or differs from what you ordered, please contact us with your order number and a description of the issue. Photos can help us assess the problem where practical.

We will assess the issue and provide the remedy required under Australian Consumer Law. For a major problem, you may choose a refund or replacement. For other problems, we will arrange an appropriate remedy at no cost within a reasonable time.

Where a fault, delivery damage or incorrect supply is confirmed, ELEPIK will cover reasonable return costs. Please retain any postage receipts. The 60-day change-of-mind window and unused-item or packaging conditions do not restrict your statutory rights for a problem with a product.

How to request a return

Use our Warranty & Support form and include your order number, the item you wish to return, and the reason for your request. We will provide the return instructions for your order. Please contact us before posting an item back, as the dispatch address may not be the correct return address.

Refunds

For an eligible return, we will issue the refund to your original payment method within 5 business days of receiving and checking the returned item. Refunds are based on the amount actually paid for the returned goods, together with any other amounts payable under applicable law. We do not deduct a restocking fee.

If we agree to a refund without requiring the item back, we will initiate it within 5 business days of confirming that arrangement. Your bank or payment provider may need additional time to make the funds available.

Changing to another model or colour

For a change-of-mind exchange, please request a return for a refund and place a separate order for the item you want. Replacements for faulty, damaged or incorrectly supplied items are handled under the section above; you do not need to buy the replacement again.

Your consumer rights

This voluntary returns policy does not limit rights or remedies provided by Australian Consumer Law. Any existing product warranty also continues to apply and does not replace your statutory rights.