Submit A Ticket

Please submit a ticket above if you need to activate your warranty service or encounter a product problem, we will reply you within 24 hours.

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Warranty Policy

How to activate the warranty service?

We are responsible for our product conditions and are pleased to help you resolve any issues. We sincerely hope you have a positive experience every time you shop at ELEPIK.

We support at least 180 days warranty service. The warranty period is subject to the warranty card attached to the product. During the warranty period, we provide free repair or replacement service.

Please submit a ticket above if you need to activate your warranty service.

Notes: If you have any concerns about your purchase, please contact us at

What is NOT covered by this warranty?

 The warranty does not cover the following:

  • Product that has been replaced
  • Defects or damages due to loss, theft, or a natural disaster
  • Product was used for unintended purposes
  • Man-made damage and other deliberate damage to the product
  • Failure or damage caused by misuse, mishandling, or other abnormal use
  • Damage caused by improper or unauthorized repair or maintenance
  • Esthetical changes or defects due to normal wear and aging
  • Product is not genuine or not manufactured by ELEPIK
  • Purchased from a third party, or any alteration to the product that was carried out by a third party